Terms & Conditions

 

General

This Platform is exclusively for Toujours Authorised Wholesalers and customers* from selected Retailer.


When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may notify us through email (toujours.hbsb@gmail.com). The account password should be unique and be kept secure. Any breach of security or unauthorized use of your account, please notify us immediately. 

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us. 


Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by others until it is checked out. 


Payment
Payment can be made by FPX Online Payment(B2B / B2C), Local Credit / Debit Card (Visa / Mastercard), Foreign Credit Card, WeChat Pay, Maybank QR Pay, WeChat Pay QuickPay (MY), Kipple Wallet, AliPay, Touch ‘n Go, Boost, GrabPay and ShopeePay which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have been specifically authorized by the owner to use it. 

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using KiplePay which is a secure online payment gateway that encrypts your details in a secure host environment. 

In addition, we will take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our site. 


Delivery
Kindly take note that process and postage / collection of all orders are within 3 - 7 working days after payment is received (exclude Saturday, Sunday & Public Holidays). Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out.

Note: We are not responsible for any delays caused by destination customs clearance processes / courier services.

RETURN & EXCHANGE POLICY

Returns and exchanges are allowed if the items received are defective or damaged. Only defective or damaged items that are in its original packaging can be returned/exchanged. Please take note that return/exchange will be made at your own cost. You can return your items within 7 days of receiving.

Refund will be made if the stock balance are not sufficient in TOUJOURS Warehouse. Allow 3 – 7 working days for us to process the refund.

You are advised to notify us at toujours.hbsb@gmail.com by quoting the order number and the product details. 

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