Privacy Policy

Toujours ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, Toujours.com.my, or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information about you:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address, payment information.
  • Account Information: Username, password, purchase history, and preferences.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect your personal data in the following ways:

  • Direct Interactions: When you provide information by filling in forms on our site or by corresponding with us by phone, email, or otherwise.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies.
  • Third Parties: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, and search information providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To process and deliver your orders, manage payments, fees, and charges, and communicate with you regarding your order.
  • To Improve Our Services: To analyze trends, administer our website, and improve our products and services.
  • To Personalize Your Experience: To tailor content, offers, and promotions to your interests.
  • To Communicate With You: To send you updates, newsletters, marketing materials, and other communications.
  • To Ensure Security: To protect our business, website, and users against fraud and other illegal activities.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations, and respond to lawful requests from public authorities.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
  • Legal Requirements: We may disclose your information if required by law, or in response to legal processes or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owners.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
  • Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
  • Objection: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.
  • Withdrawal of Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal data.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@toujours.com.my
  • Address: D-23A-G, Block D, Jln Atmosphere 6, The Atmosphere, 43300 Seri Kembangan, Selangor