Frequently Asked Questions (FAQ)
1. What is Toujours Secret Crush?
Toujours Secret Crush is a contest organised by Toujours Advanced that gives you the chance to enjoy a special experience with Celebrity Crush.
2. Who can participate?
The contest is open to individuals who purchase original Toujours products worth RM250 or more in a single transaction from an authorised Toujours platform or retailer during the campaign period, subject to the contest Terms & Conditions.
Only participants aged 18 years and above at the time of entry are eligible to win the Grocery Date experience. Participants aged 17 years and below are eligible only for the Meet & Greet event, provided they submit a consent form signed by a parent or legal guardian and are accompanied by a parent or legal guardian throughout the event.
3. When is the contest period?
The contest runs from 25 October 2026 to 25 December 2026. Qualifying purchases and contest submissions must be completed within this period.
4. How do I join?
Purchase original Toujours products worth RM250 or more in a single transaction from an authorised platform. Take a clear photo of your receipt, scan the QR code on your product’s hologram, complete your details to collect points, and submit the official contest Entry Form with your receipt.
5. Where can I purchase Toujours products to qualify?
You can purchase Toujours products from our official website, Shopee, TikTok Shop, Guardian, Watsons, or any authorised seller.
Beware of counterfeit products, especially those sold on online marketplaces. Always check for the official Toujours hologram sticker on the product packaging to verify its authenticity. Products without a valid hologram sticker will not be eligible for the campaign.
6. Which Toujours products qualify?
All original Toujours products, including Toujours Kids, purchased from any authorised seller or platform are eligible for the campaign, provided your purchase meets the minimum spending requirement of RM250. Every product must have a valid Toujours hologram sticker to verify its authenticity. Only purchases with verified hologram stickers, completed hologram registrations, and successful contest submissions will qualify.
7. What is the minimum purchase amount?
You must purchase at least RM250 worth of Toujours products in a single transaction. Purchases below RM250 do not qualify. If a purchase is partially refunded and the remaining qualifying Toujours purchase value falls below RM250, the corresponding entry will no longer qualify.
8. Can I combine multiple receipts to reach RM250?
No. The RM250 minimum must be met in one transaction. Separate receipts cannot be combined.
9. What if I purchase more than one Toujours product in a single receipt?
Absolutely! You can combine multiple Toujours products in a single transaction to meet the minimum RM250 purchase requirement.
However, you must scan the hologram sticker on every product purchased to verify its authenticity and collect your points. Make sure you don't miss a single product, as incomplete verification and registration may result in disqualification.
Remember: One qualifying receipt worth RM250 or more counts as one contest entry, regardless of how many products you purchase. To submit an additional entry, you must make another qualifying purchase of RM250 or more in a separate receipt and submit a new contest entry form.
10. How many Celebrity Crush selections can I make per receipt?
Each qualifying receipt is valid for one form submission and ONE Celebrity Crush. To submit another entry, you must make an additional qualifying purchase of RM250 or more under a separate receipt and complete a new form.
11. What if my receipt includes products from other brands?
Only the qualifying Toujours products count towards the RM250 minimum. Products from other brands do not count.
12. Why do I need to scan the product hologram?
To participate, you must scan the hologram sticker on your Toujours product to verify its authenticity and access the official contest entry form, which is exclusively available through the hologram verification process. You must then complete and submit the entry form, register every purchased item by scanning its hologram sticker, and collect your points to qualify for the contest. Failure to complete all required steps will result in disqualification.
13. Where can I find the hologram QR code?
Look for the Original Toujours Only hologram sticker on your product packaging and scan its QR code using your phone.
14. Am I automatically entered after scanning the hologram and collecting points?
No. You must complete all three steps to qualify for the contest: (1) Scan the hologram sticker on every purchased product to verify its authenticity, (2) Complete and submit the official Toujours Secret Crush entry form with your receipt, and (3) Register your details and collect points for every purchased product. All three steps are mandatory for a valid contest entry.
15. What must be visible in my receipt photo?
Your receipt must clearly show the seller’s name, purchase date, receipt or order number, Toujours products purchased and purchase amount. Make sure the image is clear and readable.
16. Can I use an online purchase receipt?
Yes. Upload an official electronic receipt or order record showing the required purchase details. Cancelled, unpaid or fully refunded orders do not qualify.
17. Do I need to keep my receipt and product hologram?
Yes. Keep your original receipt or electronic purchase record and the relevant product hologram until the contest and winner verification process are complete.
18. Can I enter more than once?
Yes. Each additional entry requires a separate receipt showing a minimum purchase of RM250. Submitting multiple forms using the same receipt or repeatedly scanning the same hologram will not qualify for additional entries.
19. What should I do if I cannot scan the hologram or submit the form?
Contact toujours@hbsbmy.com before the submission deadline. Include screenshots and your purchase details so Toujours team can assist. Reporting an issue does not automatically confirm a valid entry.
20. When and how will winners be announced?
Winners will be announced in 28 and 29 December 2026 through Toujours’s official Tiktok channel. Selected winners may also be contacted using the details provided in their entries, so please ensure your contact information is accurate.
21. What happens if I am selected as a winner?
Participants must be on standby during the LIVE sessions on 28 and 29 December 2026, starting at 8:00 PM. If selected, participants must answer the call and respond during the relevant LIVE session.
Selected winners must complete the required verification, confirm their availability and sign a winner agreement with Toujours before joining the experience. Winners must behave respectfully and follow the event team’s instructions.
Follow Toujours’s official TikTok and Instagram accounts for more updates on Toujours Secret Crush!
22. What if I cannot attend the Grocery Date experience with Celebrity Crush?
The experience will take place on the date and at the time set by Toujours, which may fall on a weekday. If you cannot attend, please inform Toujours promptly. Your prize may be forfeited and a replacement winner selected. Please read the full Terms & Conditions before participating.



